only in mainland France
Made in France
CB or Paypal


Here are the frequently asked questions about orders and returns



Modify or cancel an order

Can I modify or cancel my order?

In order to allow the internet user to return to their order before validating it definitively, Linandelle has created validation and acceptance screens. The order will not be definitively registered until the last validation of the payment screen of the order (by bank card, bank transfer or check). From the last click of acceptance, the order is considered irrevocable. From this moment, you can no longer modify or cancel your order .

Return or exchange

How to return / exchange an order?

The user has a period of 60 working days to exchange an item or 10 working days to return an item and be reimbursed (from the date of receipt of his order)

After this period, the products delivered are deemed to be in conformity and accepted by the internet customer, and Linandelle reserves the right to refuse the exchange, the credit or the refund.

The returned item must not have been used, be in its original packaging and, for returns by post, accompanied by a copy of the delivery slip and the reason for the return.

Missing items in my order

What if an item is missing from my order?

If an item is missing from your order, please contact us by:

- email

- phone:

- our contact form

by specifying your order number and the missing item.

Customs or import fees?

Do I have to pay customs or import fees?

For orders to mainland France or the countries of the European Union, you do not have to pay customs and import fees.

If you have placed an order to a country outside the European Union, you should know that customs fees and taxes are invoiced once the package has arrived in the destination country. These costs must be paid by the recipient of the package.

If you can not find the answer to your question, thank you to check out the page using for details. You could also contact us by the means present above, in the Missing articles section in my order .


Pay my order

How can I pay for my order?

Linandelle offers you several ways to pay for your order:

  • by bank card : secure payment thanks to the 3D-Secure device .
  • via Paypal : you can pay with your account or with a bank card (no need to have a paypal account)
  • by check : In the event of payment by bank check, this must be issued by a bank domiciled in France. The check, made payable to Linandelle must arrive within 10 working days following validation of the order at the following address:


Allée des Jardins 27380 CHARLEVAL

The order is only released when the check is cashed.

  • by bank transfer : A RIB is made available to the customer, the order is then released upon receipt of the bank transfer.
  • payment 4 times free of charge by CIC

Pay online

Can I pay securely online ?

Yes, we use standard Secure Sockets Layer (SSL) technology to encrypt potentially sensitive information, such as your name or address, as well as extremely sensitive information, such as your payment information. The information that your computer transmits to our website cannot be read, even if it were to be intercepted.

This technology includes the following features:

  • Authentication: it ensures that your data is sent to the correct server, and that it is secure.
  • Encryption : your data is encrypted, so that it can only be read by the secure server.
  • Data integrity : this test checks the transferred data to ensure that it has not been changed.

Refused payment

What if my payment has been declined?

Make sure you have entered your data correctly.

Check with your bank or Paypal for the reason for the refusal. You may not have funds available.

Try another payment method.

If the above steps do not work, please contact us by phone on 0354002584 or by email

Our technical team will be at your disposal to improve your shopping experience on our site.

Gift voucher or promo code

How to use a gift voucher or promo code?

In the My basket section, add the reduction code in the Gift voucher or promo code field (which is just before the total cost) and click on the arrow so that the discount is applied to your order. You will see that the total cost will change immediately.


Means and delivery costs for France

What are the means of delivery to your site and the costs for mainland France?

- delivery of a package relay of your choice (€ 5.50 for all orders under € 49)

- home delivery by transporter (5.50 € for all orders under 49 €)

- colissimo home delivery (5.50 € for all orders under 49 €)

All orders are delivered free of charge in mainland France from € 49 purchase.

Delivery times for France

What are the delivery times for Linandelle products?

The delivery time for your orders on Linandelle is 1 to 2 weeks. If your order is urgent, please leave us a note when placing your order so that it is treated as a priority.

Why do some products display the Shipped under 4 days sign?

Products that display this icon

are in stock and ready to go.

Shipping costs for other countries

What are the shipping costs for other countries?

In Belgium, Switzerland and Luxembourg, the costs are 10 €, free from 150 € purchase

In the DOM-TOM, the costs are 25 €, offered from 150 € of purchase (DOM) or 40 €, offered from 300 € of purchase (TOM)

In the European Union, the costs are 25 €, free from 150 € of purchase.

In Great Britain, Norway and Iceland, the costs are 20 €, free from 200 € purchase

For all other regions, the costs are 45 €, offered from 500 € of purchase.

Please note, large orders to fly (outside Europe) are subject to additional costs which will be submitted to you after validation of your order, and after the study by our shipping service.


Returns and exchanges

What products can I not return or exchange?

Unfortunately, we do not accept returns or exchanges of personalized products . Also any honeycomb or terry cloth will not be returned or exchanged if it has shrunk too much, as this indicates a breach of maintenance conditions.

How to make a return?

Products purchased online on, unused and in their original packaging, can be returned for a refund within 7 days from the date of delivery without having to justify reasons or pay penalties.
Please note that we will only reimburse the shipping costs if the return is due to a quality problem on our part.

Here's how to return them to us:
1. Retrieve your order or invoice number .
2. With this number, contact our customer service by email at .
3. The products must be in their original box , pack them, i clearly identify the return package with the Return Number by affixing it to the outside of the package .
4. Ship your package if possible with a service provider who offers a guarantee against loss or damage goods such as La Poste or Chronopost.
We cannot accept "COD" deliveries (ie deliveries paid for by the recipient upon receipt).
The address to send your returns is:

Allée des Jardins

5. Returns will be refunded to you according to the payment method you used once they reach our distribution center.
Allow one month from the receipt of your return to see the refund appear on your statement.
To receive another item to replace your returned item, you will need to place a new order online.